Our Policies
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 The Canada Games are coming to Halifax and to accomodate the increase in visitors, the following special policies apply to reservations falling between February 10th and February 28th:
Because of these special policies you would be better calling us to book over the phone than using the online reservation system. |
| Check in and Check out Time Check in time is at 3pm, and check out time is at 10:30am. We generally check guests in until 8pm, but if you are planning on arriving after 8pm, we will make arrangements for you. Online Payments No total calculated by the the online system is considered final until reviewed by us and approved. Call us if you need to be 100% sure prior to booking. The Sherry Room The Sherry Room is the common living room for Phoenix Hollow guests. Visitors of our guests are more than welcome to join our staying guests in The Sherry Room from 3pm until 9pm nightly. After 9pm, The Sherry Room will remain open until 11pm for Phoenix Hollow guests only in order that all of our guests may enjoy a quiet and peaceful night's rest. Cancellation Policy We maintain a strict 48-hour cancellation policy at Phoenix Hollow. Reservations that are cancelled less than 48 hours from the check in time on the reservation date will be charged for the number of nights in the reservation that fall within the 48 hours following the cancellation at the rate of the reserved room (includes the price of any packages reserved along with the room). Reservations cancelled with more than 48 hours notice will be refunded 100%. Pets We have two wonderfully friendly dogs and while we love our furry little children, we understand that not everyone shares our affinity for our four-legged friends. Rest assured that they are not allowed in the guest rooms and any contact with them is strictly up to our guests. So whether you keep to yourself or want them to keep you company on the sunny front deck is up to you - they will be kept away unless you wish it. Unfortunately we are not equipped to house guest's pets, but we maintain a (small) list of local kennels on our Local Attractions page! Seasonal Pricing Throughout the site, you will see the terms 'on season' and 'off season'. The 'on season' at Phoenix Hollow beings on May 1st and ends on October 31st. The 'off season' is the remainder of the year. Discount Policy Only one discount can be used for any stay of any duration. Discounts cannot be combined. Privacy Policy We do not store any information about you on the Phoenix Hollow website. Our shopping cart software will save your name, your address, your phone number and your order amount but no credit card or other financial information. Your credit card information is collected via a secure and encrypted transaction by our secure order processor, PayPal, but is not stored by them after your transaction is processed. We will never give our any of the information we collect from you to anyone unless compelled to by law. |