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Our Policies

Check in and Check out Time

Check in time is at 3:30pm, and check out time is at 10:30am. We generally check guests in until 8pm, but if you are planning on arriving after 8pm, we will make arrangements for you.

Credit Cards

If you are paying by credit card, you must present a credit card at check in. Even if you have secured the room online with a credit card, you will still need to present a credit card at check-in time. This is a security measure to ensure that the person using a credit card is the owner of it. Please keep this in mind if you are thinking of purchasing a room for someone else; they will not be able to check-in without their own credit card or cash even if a credit card was used to secure the room.

Reserved Rooms

We reserve the right to move you to a different room than you have reserved if required. We only have two rooms and they have identical amenities so if this happens, you won't be given a room that is inferior in any way.

Online Payments

No total calculated by the the online system is considered final until reviewed by us and approved. Call us if you need to be 100% sure prior to booking.

The Sherry Room

The Sherry Room is the common living room for Phoenix Hollow guests. Visitors of our guests are more than welcome to join our staying guests in The Sherry Room from 3pm until 9pm nightly. After 9pm, The Sherry Room will remain open until 11pm for Phoenix Hollow guests only in order to ensure that all of our guests may enjoy a quiet and peaceful night's rest.

Cancellation Policy

We maintain a strict 48-hour cancellation policy at Phoenix Hollow. Reservations that are cancelled less than 48 hours from the check in time on the reservation date will be charged for the number of nights in the reservation that fall within the 48 hours following the cancellation at the rate of the reserved room (includes the price of any packages reserved along with the room).

Reservations cancelled with more than 48 hours notice not attract any cancellation fees.

Pets

We have two wonderfully friendly dogs and while we love our furry little children, we understand that not everyone shares our affinity for our four-legged friends. Rest assured that they are not allowed in the guest rooms and any contact with them is strictly up to our guests. So whether you keep to yourself or want them to keep you company on the sunny front deck is up to you - they will be kept away unless you wish it.

Unfortunately we are not equipped to house guests' pets, but we maintain a (small) list of local kennels on our Local Attractions page!

Children

Phoenix Hollow is a large Victorian home with two grand bed rooms and well appointed front parlour for our guests. While we love children, the B&B setting is a romantic, majestic getaway and we are simply not adequately equipped or designed for children. In order to maintain comfort and quality for all of our guests we are unable to accommodate guests with children under the age of 3 years old. Thank you for your consideration and understanding.

Seasonal Pricing

Throughout the site, you will see the terms 'on season' and 'off season'. The 'on season' at Phoenix Hollow beings on May 1st and ends on October 31st. The 'off season' is the remainder of the year.

Discount Policy

Only one discount can be used for any stay of any duration. Discounts cannot be combined.

Privacy Policy

We do not store any information about you on the Phoenix Hollow website. Our shopping cart software will save your name, your address, your phone number, your order amount and credit card information for up to 60 days. All of this information is collected via a secure and encrypted transaction by our secure order processor if you choose to book online. If you book via phone, your information is never stored online.

We will never give our any of the information we collect from you to anyone unless compelled to by law.

Last update: 4 June 2016